Support
Stuck, found a bug, or a purchase didn't arrive? Write to us and include your device model and the App version (Settings → About).
Common questions
My purchase didn't arrive
Make sure you are online and reopen the App: finished payments are delivered when it starts. Payments marked "pending" (for example cash or some cards) are delivered once the store confirms them. For Remove Ads or the Starter Bundle, use Settings → Restore purchases.
How do I restore purchases on a new phone?
Sign in to the same Google Play or Apple account, install the App, then go to Settings → Restore purchases. Remove Ads and the Starter Bundle come back. Coins are consumable and are not restored.
I lost my progress
Progress is saved only on your device, so it is lost when you uninstall the App or clear its data. There is no cloud save or account.
How do I change my ad privacy choice?
In regions that require consent, open Settings → Privacy options. You can also reset or limit the advertising identifier in your device settings.
Does Remove Ads remove every ad?
It removes all ads between levels for good. Rewarded ads (the ones you choose to watch for a hint or bonus) stay available as an option.
How do I get a refund?
Refunds are handled by the store: Google Play refunds or Apple: report a problem. If something went wrong with an item, email us too.
A level seems impossible
Every puzzle is checked by a solver, so there is always a way. Tap the light bulb for a hint: it shows the next move as a ghost.
See also: Privacy Policy · Terms of Use · Delete your data